30-Day Return Policy
You have 30 days from the date you receive your item to request a return.
Return Eligibility
- Items must be unworn or unused
- With tags attached
- In original packaging
- Receipt or proof of purchase required
Return Shipping Costs
- Defective or wrong item: We cover return shipping
- Size or personal preference: Customer pays return shipping
Exchanges
If you need to exchange a size or color, please contact us at hello@alpargali.com . We’ll assist you with the exchange process.
Non-Returnable Items
- Custom products
- Gift cards
Damaged or Incorrect Items
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue promptly.
Refunds
- Once we receive and inspect your returned item, we’ll notify you if the refund is approved
- Approved refunds issued to original payment method within 10 business days
- If more than 15 business days have passed, please contact hello@alpargali.com
Contact
For any questions about returns or exchanges, email us at hello@alpargali.com