Return & Exchange Policy

Return Policy

At Alpargali, we hope you are completely satisfied with every product you receive. If you are not happy with your purchase, you may request a return within 30 days of receiving the item.

Return Conditions:

  • Items must be unused, unwashed, undamaged, with original tags and packaging intact;
  • A valid order number or proof of purchase is required;
  • Promotional or discounted items are not eligible for return;
  • If the item has a quality issue, please contact our customer service within 48 hours of receipt and provide photos or videos as proof — we will process the return unconditionally.

Return Process:

  1. Contact our customer service team (hello@alpargali.com) to submit your return request and the reason;
  2. Once confirmed, we will provide you with the return address;
  3. Please use a trackable shipping method to return the item, and share the tracking number with us;
  4. Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 5 business days to your original payment method.

Note: If more than 10 business days have passed since your return was approved and you have not yet received your refund, please contact us at hello@alpargali.com.

Exchange Policy

If you need to exchange an item (for example, a different size or color), please contact us within 30 days of receiving your product. Exchanges are subject to the following conditions:

Exchange Conditions:

  • Items must be unused, unwashed, undamaged, with original tags and packaging intact;
  • A valid order number or proof of purchase is required;
  • Promotional or discounted items are not eligible for exchange;
  • For quality-related exchanges, please contact us within 48 hours of receipt and provide supporting photos or videos. We will process the exchange unconditionally.

Exchange Process:

  1. Contact our customer service team (hello@alpargali.com) to submit your exchange request and the reason;
  2. Once confirmed, we will provide you with the exchange address;
  3. Please use a trackable shipping method to send the item back, and provide us with the tracking number;
  4. Once we receive the item and confirm it meets the exchange conditions, we will process and ship the replacement within 5 business days.

Exchange Shipping Fees:

  • For exchanges due to personal reasons, the shipping cost is the buyer’s responsibility;
  • For exchanges due to quality issues or incorrect items, we will cover the shipping costs.

If you have any questions, feel free to reach out to our customer support team at hello@alpargali.com. We’re always happy to assist you!